The safety and well-being of our customers and our transport partners are always our priority. We will be continuously monitoring the Coronavirus (COVID19) situation, following governmental advice, and taking the necessary steps to avoid any further spread of the virus.

Update (24.10.2020)
Local COVID Alert Level: High applies to Coventry, Slough and Stoke-on-Trent

 

Please note: 
You can still move home if you’re in a very high alert level area. Estate and letting agents and removals firms can continue to work and people looking to move home can continue to undertake viewings.
Follow the national guidance on moving home safely which includes advice on social distancing and wearing a face covering.

 

“With this in mind, extra special measures have been put in place to keep our Customers and Transport Partners safe during these unprecedented times.
What are we doing to keep you safe?
Your collection & delivery: We have worked with our transport network to ensure the safety of both our customers and colleagues comes first. You can expect that we will always adhere to safe distancing rules and that we will take the necessary steps to ensure they we have sanitised and are wearing suitable face masks during your collection and delivery. We ask in the interest of everyone’s safety that our customers take the same precautions.
We ask that in the unlikely event that these measures have not been met with us that you contact your move coordinator so that we can take relevant measures to ensure this does not happen again.
Rescheduling: We are here to ensure that we can get your move completed and we are continuing to successfully move our customers, however during the current Covid-19 pandemic we are understanding that plans change and we are here to support you with those changes as they happen. Our move coordinators are on hand to discuss your needs and we are happy to work with you to change the dates of your move to a time that suits you at no extra cost. We ask that our customers give us no less than 24 hours’ notice to help us facilitate this.Cancellations: Our FREE to cancel policy within the deposit paid period remains in place, we have relaxed our cancellation policy prior to your move, we have now reduced the notification period to a minimum of 24 hours before your scheduled move, if notice is given within this timeframe we will cancel FREE of charge. All cancellations within 24 hours will remain set at 50% of the total moving cost. However, if your move cancellation is Covid19 related our move coordinators are on hand to help you to find a way to realise your desires to move.”

 

Update (24.10.2020)
Local COVID Alert Level: Very High applies to Barnsley, Doncaster, Rotherham and Sheffield.

This means that new measures will come into place including:

  • people must not socialise with anybody they do not live with, or have formed a support bubble with, in any indoor setting or in any private garden or at most outdoor hospitality venues and ticketed events
  • people must not socialise in a group of more than 6 in an outdoor public space such as a park or beach, the countryside, a public garden or a sports venue
  • all pubs and bars must close, unless they are serving substantial meals
  • betting shops, casinos, bingo halls, adult gaming centres and soft play areas will close
  • people should try to avoid travelling outside the very high alert level or entering a very-high alert level area, other than for work, education or for caring responsibilities or to travel through as part of a longer journey
  • residents should avoid staying overnight in another part of the UK, and others should avoid staying overnight in the very high alert area
Please note: 
You can still move home if you’re in a very high alert level area. Estate and letting agents and removals firms can continue to work and people looking to move home can continue to undertake viewings.
Follow the national guidance on moving home safely which includes advice on social distancing and wearing a face covering.

 

Update (23.10.2020)

Local COVID Alert Level: Very High applies to Greater Manchester.

This means that new measures will come into place including:

  •  people must not socialise with anybody they do not live with, or have formed a support bubble with, in any indoor setting or in any private garden or at most outdoor hospitality venues and ticketed events
  • people must not socialise in a group of more than 6 in an outdoor public space such as a park or beach, the countryside, a public garden or a sports venue
  • all pubs and bars must close, unless they are serving substantial meals
  • betting shops, casinos, bingo halls, adult gaming centres and soft play areas will close
  • people should try to avoid travelling outside the very high alert level or entering a very-high alert level area, other than for work, education or for caring responsibilities or to travel through as part of a longer journey
  • residents should avoid staying overnight in another part of the UK, and others should avoid staying overnight in the very high alert area
Please note: 
You can still move home if you’re in a very high alert level area. Estate and letting agents and removals firms can continue to work and people looking to move home can continue to undertake viewings.
Follow the national guidance on moving home safely which includes advice on social distancing and wearing a face covering.

 

local COVID alert level very high will take effect across all parts of Greater Manchester:

  • Bolton
  • Bury
  • Manchester
  • Oldham
  • Rochdale
  • Salford
  • Stockport
  • Tameside
  • Trafford
  • Wigan

Measures will only be in place as long as necessary, with case rates and epidemiology reviewed regularly. The restrictions in Greater Manchester will be reviewed by at least 11 November.

Please remember that “​to facilitate a house move” is one of the exceptions where people from different households can gather in groups larger than 6 people without breaking the law

Update (08.09.2020)

As of 4 September, areas under local lockdown in the UK include parts of north-west England, West Yorkshire, Leicester, and Glasgow.
Leeds, Middlesbrough, Corby, Kettering, and South Tyneside have been added to the government’s coronavirus watchlist following a recent spike in COVID cases. Caerphilly will be placed in a local lockdown from 6 pm on Tuesday 8th September, where it will not be possible to enter or leave or enter without good reason. Areas of “enhanced support” are also on the rise.
Brits travelling from 7 Greek islands, including Mykonos and Santorini, are the latest destinations to face a 14-quarantine on their return to the UK. These islands are the latest to join countries like Switzerland, the Czech Republic, and Jamaica on the UK quarantine list.
Social gatherings above 6 people are to be banned in England from 14th September. Exemptions to the new law include schools, workplaces or COVID-secure weddings, funerals, and organised team sports such as football.
With this in mind, extra special measures have been put in place to keep our Customers and Transport Partners safe during these unprecedented times.